Connect Email forwarding to Qadiyo

Built by Qadiyo · Built into Qadiyo

A private email address for your firm. Emails sent or forwarded to it become leads, or are added to the client's open enquiry.

1. 1

   Turn on your forwarding address

   In Qadiyo, open Settings, then Integrations, then My integrations.

   Under Email forwarding, switch it on and copy your address. It looks like yourfirm-abc123@in.qadiyo.com.

2. 2

   Outlook or Microsoft 365: add a rule

   In Outlook on the web, open Settings, then Mail, then Rules, and add a new rule on the mailbox clients write to, for example info@yourfirm.com.

   Choose Apply to all messages, then the action Redirect to, and enter your Qadiyo address. Redirect keeps the client as the sender, which works best.

   If Outlook says forwarding to outside addresses is not allowed, your Microsoft 365 administrator needs to allow automatic forwarding for this mailbox (Microsoft Defender, anti-spam outbound policy). Forwarding emails by hand always works.

3. 3

   Gmail or Google Workspace: add a forwarding address

   In Gmail, open Settings, See all settings, Forwarding and POP/IMAP, then Add a forwarding address, and enter your Qadiyo address.

   Gmail sends a confirmation code to that address. Qadiyo shows the code under Email forwarding in Settings. Enter it in Gmail, then choose Forward a copy of incoming mail.

4. 4

   Forward by hand and copy us on replies

   Any enquiry can be forwarded to the address from any mailbox or phone. Qadiyo finds the client inside the forwarded email.

   Add the address in Cc or Bcc when you reply to a client, and the reply is logged on the lead and counts toward your response times.

5. 5

   Send a test email

   From a personal address that is not your firm's (for example a Gmail account), send an email to the mailbox you set up, as if you were a client.

   In Qadiyo, open Leads. The enquiry appears within a minute with the source Email.

   Under Email forwarding in Settings, Recent emails shows every email received and why any was skipped.