Law firm CRM for the UAE and the Gulf
A law firm CRM that gets every enquiry to a signed engagement letter
Qadiyo is a law firm CRM for firms in Dubai, Abu Dhabi and across the Gulf. It manages new business from the first enquiry to a signed engagement letter, and works alongside the software your firm already uses for matters.
Every new enquiry gets an owner, a next step and a reply deadline. The client then books, uploads documents and signs on one private page, in English or Arabic.
What to look for
What a law firm CRM should do for your firm
A law firm CRM is the system that looks after new work before it becomes a matter. For a partner, that means knowing who owns each enquiry, how long it has waited and what happens next. Here is what that looks like in Qadiyo.
Catch every enquiry in one place
Connect the form on your website, share your own Qadiyo enquiry link, paste in a WhatsApp chat or an email, and log phone calls and walk-ins in a few taps. Everything lands in one list with one owner each.
Email enquiries too
Your firm gets a private forwarding address. Emails sent or forwarded to it become enquiries, or are added to the client's open enquiry.
Professional and Firm
Send each enquiry to the right lawyer
Routing rules by practice area mean employment goes to the employment team and property to property. Change the rules whenever you like.
Never miss a reply deadline
Set how quickly enquiries should be answered. The owner is reminded before the deadline, and the right people are told if it passes. Call-backs show up as tasks.
Check for conflicts before you accept the work
Qadiyo checks the client and the other side against your contacts, earlier enquiries and the past matters you import. It matches Gulf spellings and names written in Arabic script. Any match goes to a partner, and the decision is recorded.
Give the client one private page
One secure link where the client books a consultation, sees your payment link or bank details, and uploads the documents you ask for. It opens in English or Arabic, and the client can switch. Qadiyo never handles the money.
Record the KYC checks
An individual or company checklist on each enquiry. Your team records the checks, and a high-risk client needs a partner's approval before the matter goes ahead.
Professional and Firm
Get engagement letters signed online
Prepare the letter from your template and the client signs on their page. Qadiyo keeps a record of who signed, when, and the exact text they signed.
Professional and Firm
Start the day knowing what needs you
A morning briefing for each person on what is due and what is slipping, and a partner report every week or month on what came in, how fast you replied and what became work.
Professional and Firm
An honest answer
Law firm CRM or case management software?
They are different tools for different stages, and many firms use both.
A law firm CRM looks after new business: the enquiry, the reply, the conflict check, the consultation, the documents and the engagement letter. It answers the question “who is this person and have we won their work yet?”
Case management software, also called practice management, looks after the matter once you have it: the file, court dates, deadlines on the case, time recording and billing.
Qadiyo is a CRM for new business. It is not case management software. It does not record time, produce invoices or run your matters. When an enquiry becomes a client, you carry on in whatever your firm uses for matters, and the client's details, documents and signed engagement letter come with them.
| Compared | Law firm CRM (Qadiyo) | Case management software |
|---|---|---|
| Starts | When an enquiry arrives | When you take the matter on |
| Ends | A signed engagement letter | When the matter closes |
| Main question | Who owns this enquiry and what happens next? | What is due on this matter and what do we bill? |
| Typical work | Replies, conflict checks, consultations, documents, KYC, engagement letters | Files, court dates, time recording, invoices |
If your firm loses work between the first message and the signed letter, that is the gap a CRM fills.
Built for the Gulf
Built for law firms in the UAE and the wider Gulf
Priced in dirhams, per firm
One price for the firm, not per lawyer. Essentials includes 5 users and Professional 10; extra users are AED 79 a month each. Essentials is AED 499 a month, Professional AED 999 and Firm from AED 1,999.
Your own business hours
Consultation times follow the hours you set for each lawyer, so clients only see times your team can actually meet.
Arabic where clients need it
The client page opens in Arabic for clients who wrote in Arabic, and conflict checks understand Arabic script. The screens your team uses are in English.
Each firm's data kept separate
Only the people your firm invites can see your enquiries and client records, and your firm can export all of its data. The privacy notice explains where data is stored and who processes it.
Questions
Law firm CRM questions, answered
- What is a law firm CRM?
- A law firm CRM is the system a firm uses to look after new business before it becomes a matter. It records each enquiry, who owns it, when it must be answered and what happens next, through to a signed engagement letter. Qadiyo is a law firm CRM for firms in the UAE and the Gulf.
- Does Qadiyo replace our case management software?
- No. Qadiyo does not do case management, time recording or billing. It covers new business, from the first enquiry to a signed engagement letter, and works alongside whatever your firm uses for matters.
- How much does Qadiyo cost?
- Pricing is per firm, in dirhams. Essentials is AED 499 a month for up to 5 users, Professional is AED 999 a month for up to 10 users, and Firm is from AED 1,999 a month with unlimited users. Extra users on Essentials and Professional are AED 79 a month each. Billing is monthly by invoice. See the pricing page for what each plan includes.
- Does it work with WhatsApp?
- Yes, in a practical way. Paste a WhatsApp chat into Qadiyo and it becomes an enquiry, with every message on the timeline at the time it was sent. You reply from your own WhatsApp, opened from the enquiry in one tap, and log it. Qadiyo does not yet receive WhatsApp messages by itself.
- Can enquiries reach Qadiyo by email?
- Yes. On the Professional and Firm plans your firm gets a private forwarding address. Set your firm's mailbox to forward to it, or forward an email by hand, and it becomes an enquiry, or is added to the client's open enquiry. Qadiyo does not read your mailbox and does not send replies from that address. On every plan you can also paste an email in.
- Can clients use it in Arabic?
- Yes. The client page, where the client books, uploads documents and signs, opens in Arabic for clients who wrote in Arabic, and anyone can switch between English and Arabic. The screens your own team uses are in English.
- Can we connect the form on our website?
- Yes. Qadiyo connects to the form you already have, including WordPress form plugins and other website builders, and each has a step-by-step guide. We set up your firm for you on every plan.